Caleb L.
8/12/2025
Seems like I'm not the only one that's being held hostage by Optimum - called and explicitly asked to cancel service, only to be jerked around for 45 minutes (agent ignored my requests, put me on...
Optimum
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1921 N Preston Rd Ste 40
Prosper, TX 75078
At Optimum Prosper, TX, we are not only a cell phone store but we also provide and service your Internet needs.. With the latest 5G mobile phones running on America’s largest 5G network, you can stay connected with cutting-edge technology. Enjoy in-person support and shop with one of our Retail Specialists. Our high-speed Internet service provides reliable and fast connections for all your online activities. Explore Optimum’s products, plans, and services, and see how Optimum can save you money on your Internet, TV, and Mobile bill. Our excellent customer service will help you find the perfect device and plan to meet your needs. Visit us today at Prosper, TX.
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Reviews
1.013 reviews
Gj M.
6/5/2025
My Internet would not work. Called and told them. They said would send someone. I asked if they were going to charge me because I'm on a very low fixed income. They promised me they would not. I...
Tiffany B.
8/11/2025
If I could give zero stars, I would. Customer service is atrocious. Charging $100 service call fee when it's optimum equipment failure. CS agent disrespectful. Do not recommend!!!
Keith C.
5/26/2025
I am done with this service. Paying 323.00 for basic services company is a ripoff. In Amarillo, Texas it was the only cable until AT&T laid some lines in my neighborhood.
Jon M.
1/23/2025
The Eagles lyric from Hotel California best fits Optimum's corporate view of their customers, "You can checkout any time you like, but you can never leave"! You're begging for trouble if you use...
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