Mattersight Corp

eLoyalty Corporation is one of the leading customer relationship management consulting companies. Founded in 1988, the company specializes in business transformation and technology integration services. It conducts contact flow reviews to optimize inbound and outbound calls, e-mails, fax and Web contacts. The company provides work force optimization, monitoring, performance measurement, project management, technical support and strategic planning services. Its contact center offers a range of services that includes environmental administration, call routing, remediation, problem resolution and maintenance. In addition, the company organizes and participates in several special events and seminars. It provides services to the automotive, health care, retail, insurance and manufacturing industries. eLoyalty Corporation is headquartered in Lake Forest, Ill.