90° in Houston, a/c not working in our room. Kept being told, "I'll be up to check on it." or "The HVAC guy is on his way. As soon as he gets here, he'll be up to fix it." Never came up to check...
Ken V.
5/11/2024
(3)
90° in Houston, a/c not working in our room. Kept being told, "I'll be up to check on it." or "The HVAC guy is on his way. As soon as he gets here, he'll be up to fix it." Never came up to check...
Terrible customer service. The front desk clerk Alexis needs to find a different line of work because she has zero customer service skills. I've been treated more kindly at the DMV.
Booked a night before our cruise. We had 26 people and I verified that we had rooms weeks before we came. We needed five 2 bedroom rooms. When we got there they only had three rooms and said...
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