Grapevine Ford Service Center

I had a great experience. This is my first Ford truck and first time using Grapevine Ford's service department. There was a recall for a software update for the brakes. I called and spoke to Jimmy...

Lied to over the phone by a clueless middleman-they swore up and down we'd have a loaner, so I drove half an hour from Dallas. Got here: no loaner, no apology, no manager-just one useless service...

Schedule an appointment a week out and when I arrived on a Tuesday they said I'd be lucky if they got to it by Friday. Purchased the truck from Grapevine Ford. Side note haven't even made second...

We are traveling across the country and had an issue with the computer of our Ford F350 saying our trailer was connected then not connected, on and off. Grapevine Ford was the only Ford dealership...

If I could give them negative stars I would. The absolute worst customer service I've ever received. I've dropped my car off three times and all 3 times it has been held for almost a week. I would...