They had made my salads incorrectly but when I called the manager. She took care of the situation immediately. Great customer service.
El Pollo Loco
(20)
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I agree with others about the dirtiness. 9 employees at 7pm only 4 tables taken. 3 employees working, 6 standing around. At least clean the lobby and bathrooms. Food is ok, wish a chipotle or...
I asked twice if green sauce was in order. Lady at wi dow said yes. Got home n none were there. This was today may 4th at around 720pm. Always the same, something is missing. Last time was worse....

The food was okay, but the place was dirty. We were there on a Sunday afternoon and there were few customers, but there were plenty of dirty tables, the drink station was a sticky mess with fruit...
The service changed this year -- drastically. It used to be my go-to spot. Now, Their team is often frustrated and rude. The food through drive thru is often cold. Condiments and utensils often...