Einstein Bros. Bagels

I went there today. I ordered a cheese and cheddar everything bagel with sausage and a jalapeño bagel with plain smear, and a large coffee. What I got was two every thing bagels with double egg...

Expected to pick up a delicious toasty bagel. Epic fail. My bagel was not toasted, but instead was soft and squishy. The schmear was not great. Got the maple bagel with strawberry cream cheese....

Normally LOVE this chain. But was totally disappointed with my first visit to this location. Leaving a review in hopes it gets better because I really want this to be a place I'd go again. I left...

My first time stopping in. Wasn't sure what to get but The lady Shelia Was so helpful and so nice. Her customer service was above amazing. I tried the Brisket sandwich and it was to die for. So...

I reached out to customer service as requested by the manager and they never contacted me back. That just put Einstein further down on my list of good places.