Dallas Water Utilities is dedicated to providing exemplary service to the residents of Dallas, emphasizing core values such as Empathy, Ethics, Excellence, Engagement, and Equity. The department offers a wide range of services, including water utilities, sanitation, and community resources, ensuring residents have access to essential information and support.

As part of the City of Dallas, the department actively engages with the community through initiatives like the Love Your Block mini-grants and various city events, such as the Mayor's Back to School Fair. Their commitment to transparency is reflected in their financial reporting and the availability of public service requests through the 311 system.

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