Chase Bank

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12713 Shops Pkwy Bldg R
Austin, TX 78738
Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.

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2.010 reviews
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Michele C.
11/23/2021

Yes the tellers are polite but every time I go there the wait time is ridiculous. Not sure why their lobby is closed during supposed business hours. Drive thru wait time is pretty bad too.

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Tom G.
11/20/2023

Today I tried to deposit cash into my checking account and was denied the deposit being made because my Texas Driver License expired in September. I'm blown away that I can't deposit cash into my...

Lily S.
3/30/2024

Terrible customer service and wait times. Multiple people cutting in front even though we were told we were next in line. It felt like the DMV. I'd avoid and go to a different location!

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Gina H.
10/18/2018

Long wait daytime why?? Disappointed waited for almost an hour for an answer on an old account ..next time i call before heading to Chase bank. One thing people are nice once they realize you been...

Rene R.
3/30/2023

I was having a bad day until I interacted with the three tellers in the branch. All three of them were kind, happy and ready to assist me. Keep it up ladies!

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