Cassandra C.
6/18/2025
I think people tend to come on here to complain so I wanted to add a different perspective. One of our very large and super tall hackberry trees snapped in half and was leaning on some power...
Austin Energy
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721 Barton Springs Rd
Austin, TX 78704
Austin Energy is a department of the City of Austin dedicated to providing utility services to residents and businesses in the area. They offer a range of services including electricity, energy efficiency programs, and renewable energy options. Austin Energy also focuses on promoting safety measures around electrical equipment and during outages.
With a commitment to the environment, Austin Energy emphasizes renewable power generation and energy conservation. Their initiatives include the GreenChoice® Wind Energy program, solar solutions for homes and businesses, and electric vehicle incentives. The company actively engages with the community through outreach programs, educational resources, and events like the Affordable Energy Summit.
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Reviews
1.5357 reviews
Maricela Z.
9/22/2025
AE takes advantage of the fact that it's the only energy provider in Austin by having terrible business practices and horrible customer service. I paid my bill on time, and a full two weeks...
janice c.
12/2/2024
Glenis in customer service representative is terrible. She should be fired for rudeness and unprofessionalism. You can remove and scale back trash bin to save money on monthly bill. At their...
Jake Y.
7/29/2025
Been without power for over 20 hours and despite multiple technicians supposedly coming and finding nothing amiss they still refuse to fix the broken meter (already looked at by a 3rd party...
Kira L.
9/17/2025
I have lived in Austin for two years now. I have been forced to use Austin Energy for 2 separate apartments. First apartment I had 1 payment sent back. This was not something on my end by any...
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