Adriana at this store really did me a solid last night! I arrived after the store had closed and she still helped me-my new phone wasn't connecting and she got me back on the network. Above and...
Stacy N.
5/30/2025
(9)
Adriana at this store really did me a solid last night! I arrived after the store had closed and she still helped me-my new phone wasn't connecting and she got me back on the network. Above and...
Poor customer service on multi visits. Employees are rude and unprofessional will not be going back to this store.

Buy elsewhere. Seriously lacking in customer greeting and service skills here. I'm about to buy an iPhone 12 and prefer a friendly greeting and welcome. Not happening here.

The customer service is the worst ever. The lady with the nose ring is very unprofessional. After talking with AT&T on the telephone I was told that I needed to go into the store. The Elgin store...
Customer service was great! I got my new Apple Watch there, Brittany was the one that helped me and she was great! Really professional and super helpful!