Astound | Lewisville

I've been a customer for about five years now. For the most part, bandwidth has averaged about 105% of "rated speed." Recently, there was some sort of technical issue in my neighborhood that...

Responses by this company are borderline ridiculous. If you try to call, there is always a wait time of well over two hours. If you try to use the "chat" option, you receive vague information...

I would have to say this is one on the worst customer service I have ever had. I came in there because I called corporate to ask where I could pick up a gaming router they have brought twice to me...

Garbage customer service. Scheduled an appointment today 8:00-12:00 because the internet doesn't work and they called and told me the service was scheduled incorrectly and they'd have to...

They are unwilling to help their customers. I had service for 2 hours and realized I signed up for 1500 Mbps, but my router only does 1000 Mbps speeds. The agent will only step my service down to...