Always Culture

Always Culture is a leading provider of patient-centered training videos in Montgomery, TX. Their comprehensive video content focuses on improving patient experience and HCAHPS scores by training healthcare staff on effective communication, empathy, and exceeding patient expectations. With input from nursing educators and patient satisfaction consultants, their award-winning team has created a series of videos that address key HCAHPS measures, providing tactics and best practices for staff training and patient education.

By setting patient expectations and ensuring they are met and exceeded by a compassionate and responsive team, Always Culture helps healthcare organizations create a culture of caring and compassionate service. With the Centers for Medicare and Medicaid Services tying Value-Based Purchasing reimbursements to HCAHPS scores, training for HCAHPS has become a financial priority for hospitals, as the results are publicly reported and can significantly impact a hospital's reputation among consumers.

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