
Horrible customer service. Can never get a live person, left many message and emails as instructed with no return call. They advise to text, but the number is no good. New stove that continues...
(5)
Horrible customer service. Can never get a live person, left many message and emails as instructed with no return call. They advise to text, but the number is no good. New stove that continues...
I purchased a stove through Tractor supply . We didn't install right away due to remodeling our home . When we did it worked approximately 15 minutes before dying . They won't refund , won't pay...
I bought a wall pellet stove from this company 6 years ago. I've replaced it every year. I had bought in initially from ace hardware. They replaced them. I bought one last year from them. It just...
I ordered a part on 12/2. Said would be 7-10 days. Discovered we didn't need the part. I contacted them by phone and was told due to high volume of calls to send a text. I did. They responded that...
Terrible customer service. Bought Draft Induction Kit for our wood stove which was also made by US Stove and it had a faulty thermostat. Called the company to have the wall thermostat replaced...
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