Shady Grove Utility District

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830 Highway 139
Dandridge, TN 37725

Shady Grove Utility District, established in 1963, serves over 9,000 customers in Jefferson and Sevier Counties, Tennessee. Originally started with around 600 customers, the district has expanded its services significantly to meet the needs of the community.

The utility district provides essential resources, including billing and payment information, water quality reports, and tips for leak detection and meter reading. It remains committed to delivering reliable water services while ensuring customer satisfaction and community support.

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1.514 reviews
Photo of Lauren Jeanne G.
Lauren Jeanne G.
1/2/2013

With a $50 deposit, proof of property ownership, social security card and valid ID, you too can get Dandridge city water! I am not sure how this would work for renters. The lady at the window was...

John B.
2/28/2025

We've had several encounters with both office staff and field personnel and all have been very positive, pleasant and courteous. Today Stacy came to our property to mark water lines and was...

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Nunya B.
8/29/2023

No empathy for old people, Your dogs don't need water and so what if you need a shower.

Jesse H.
9/26/2023

This is the sorriest utility district I've ever seen in my life. If I could give below a one star, I would. The staff is unfriendly, unhelpful, and doesn't care about the customer. God forbid you...

Kim B.
10/24/2022

Just rude staff . The ladies in there do not care about anything but getting $ for the bill. You better not forget to pay or your gona be paying $50 extra every time..

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