As a general rule, MLGW's service is horrible. However, this morning our power went out and according to they outage map, there were 633 people without power. Ours was back on within 20 minutes...
MLGW Lamar
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Memphis Light, Gas and Water Division (MLGW) is the largest three-service utility in the United States, providing electricity, natural gas, and water to the residents of Memphis, TN. With a commitment to community engagement and service reliability, MLGW offers various programs aimed at energy efficiency, customer assistance, and public education.
In addition to utility services, MLGW actively participates in community outreach and economic development initiatives, including arts programs and volunteer opportunities. The organization emphasizes transparency and sustainability through its various projects, such as the Memphis LED Project and tree trimming efforts, ensuring a safe and efficient utility experience for its customers.
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Reviews
The employees are sorry as hell, rude, ghetto, unprofessional and incompetent. This goes for ALL locations across Shelby County. They never answer the phones or call you back. They'll leave you...

One star doesn't even mean ANYTHING. When it comes to weather wether is winter or mostly spring/summer storms your going to be well let's say not very happy. We just had a storm last night and not...

Customer service is completely lacking...I'm sure they can't even fxxxing spell it. Ive opened 3 tickets on-line to have a street light repaired and they keep closing the ticket WITH ABSOLUTELY...
I emailed mlgw two weeks ago asking for my account verification code or whatever because it says it's on the bill. Still waiting the service is so bad I'm sure I'll have to call and wait to hours,...
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