The Hearth & Grill Shop

Couldn't get them to call me back. I ended up buying from Chim Chimney. May have been a little more, but better specs and better service by a mile!

Unresponsive sales staff. Having to ask for a quote over and over, waiting month over month, and still nothing. We've moved on.

The buying experience was awesome -- they really know their stuff here. The grill I bought ended up having a manufacturer defect and Daniel + team were fantastic to work with. They sent out a crew...

The whole experience was excellent. We went in not knowing much about gas fireplaces, except that we just needed to get ours replaced. Matt was super helpful in guiding us to what we needed, and...

Terrible customer service. Had gas logs installed as well as a fridge and ice maker. Ice maker took three service call to start working. Gas logs have had two service calls and still don't work....