Fantastic Sams Cut & Color of Bellevue

I'm new to Nashville but not to Fantastic Sam's so I dropped by the Bellevue location for a cut. I'm pretty particular and have a certain way I'd like it to go and Jenna was great at following it...

Called to make an appointment and was told to wait a second, I assumed I would be put on a brief hold... I hung up after being on hold for 10mins. The place didn't have a lot of reviews to start...

I went in last night for a simple wash and trim and I am EXTREMELY upset with what I came home with. I have very long and thick hair, and I was not interested in getting it much shorter. I simply...