ACT

Founded in 1996, Advanced Call Center Technologies is a specialized provider of inbound and outbound outsourced customer contact solutions. ACT is a leader in VRU development and implementation, early out collections, fraud detection and prevention, credit card activation, skip to collect, cross-selling programs, missing information and application fulfillment programs. It offers customer management, back-office support and receivable management services. It provides services to financial institutions, communications and technology industries. The company s customer management program includes order processing, selling, customer acquisition, information request and accounts-related services. In addition, the company designs and conducts training programs that offers product information, call management techniques and program processing. Additionally, it provides bilingual recovery specialists, skip tracing, credit bureau reporting and automated contact options. Headquartered in Berwyn, Pa., Advanced Call Center Technologies maintains a presence in Johnson City, Tenn.