Excellent service, courteous service representative. Just needed some P/M since our gas fireplace was never attended to. Would definitively use them again.
WilliamSmith Fireplaces
(10)
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Horrible experience. We spent 10k with these people and regret it. From incorrect measurements, to late installers, to incorrect invoicing, to an owner who couldn't care less, it was awful. The...
The very nice technician came out and quickly identified the issue. He gave us a worst case initial assessment then thoroughly inspected the components. In the end we needed less work than...
Don't waste your time. Today I wasted 8 hours on William Smith Fireplaces. I waited 3 weeks for my appointment and was scheduled for 8-12 with a text 15 minutes before arrival. I confirmed via...
Overpriced. Under staffed. Installer did not follow manufacturer's instructions or use the installation checklist...no wonder it didn't work correctly.






