Metric Dashboard Systems Inc
Abbott Associates, based in Greenville, SC, has been at the forefront of advancing metrics and call center excellence since the late 1980s. Their innovative metric dashboard, first developed in 1996, provides real-time monitoring and flexibility, designed to accommodate change with minimal impact on IT systems.
The dashboard is user-friendly, offering strategic and tactical views, instant impact alerts, and detailed metric drill-down capabilities for directors, managers, supervisors, and analysts alike. Priced at $795 per month, it aims to enhance operational efficiency and decision-making through visual data representation, demonstrating that a graph is indeed worth a thousand numbers.
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