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PEC360 is a Patient Engagement Center in North Charleston, SC that offers proactive healthcare delivery solutions, focusing on improving the quality of care and financial performance. Their innovative technology platform provides a single source solution for various healthcare challenges, including customer relationship management, patient engagement, and appointment confirmation. With a strong emphasis on customization and data analytics, PEC360 helps healthcare organizations retain, manage, and motivate patients to seek the healthcare they need. Their Smart Confirming platform utilizes artificial intelligence and machine learning to optimize patient access, reduce no-shows, and increase appointment show rates, ultimately enhancing patient care and accessibility.Generated from the website

Krishna G. Patel, M.D., Ph.D. joined the Department of Otolaryngology - Head and Neck Surgery in August 2008. She is a native of Athens, Georgia and attended Columbia University in New York City for her undergraduate education. She then earned M.D. and Ph.D. degrees through the combined program at the Medical College of Georgia, where she was awarded the Excellence in Research Award. Dr. Patel completed a residency in otolaryngology &- head and neck surgery at the University of North Carolina in Chapel Hill. Following residency, she pursued fellowship training in facial plastic and reconstructive surgery at the University of California, Davis. During both her residency and fellowship training, Dr. Patel participated in volunteer medical trips to other countries to provide care to the medically underserved. Her recent trips to Ecuador and El Salvador involved surgically repairing children with cleft lips, cleft palates, and ear deformities. She is board certified by the American Board of Otolaryngology and by the American Board of Facial Plastic and Reconstructive Surgery. As a member of the MUSC faculty, Dr. Patel's focus is in the areas of aesthetic facial plastic surgery, such as rhinoplasties, Botox, and blepharoplasties. Her practice also includes facial reconstructive surgery, facial trauma surgery, and reconstruction of Mohs defects. She is the director of the Craniofacial Anomalies and Cleft Palate Center and participates in the repair of cleft lips and palates. She also serves on the Executive Board of Directors for the American Board of Otolaryngology-Head and Neck Surgery. Dr. Patel sees patients in Rutledge Tower on the main campus of MUSC, as well as at off-site locations in Mount Pleasant.

Helen F. Kulseth PA-C is a Pediatric Otolaryngology Physician Assistant. She grew up in Myrtle Beach, SC and graduated from Presbyterian College in 2005. Prior to PA school she worked as a research assistant in the Child and Adolescent Psychiatry department. In 2012, she received her master's degree in physician assistant studies from MUSC. Shortly after, her family moved to Houston, TX where she worked as a Pediatric Surgical Hospitalist at Texas Children's hospital for five years. Helen returned to Charleston, SC to join the Department of Otolaryngology in 2018. Helen is the Lead Advanced Practice Provider of Otolaryngology.