Toyota of Smithfield

I know I said I wasn't coming back here but my last visit the guy was apologetic even though I was super annoyed with the whole six hour wait and zero communication for an oil change. He explained...

Had an 8 AM appt for an oil change and dropped it off the night before. It is 4:30 Pm and I have yet to hear back from them and have called 3 times to get an update. Again, this was for a regular...

I scheduled my first service appt after buying a new car. The rep I spoke with said it would take just an hour and that they weren't busy that day. I have been in the waiting area for 2 hours...

Where to start. I've waited months just saying I'll never buy a car there again and letting go of the small issues I've had when i bought my new to me used car. First off they did not register...

Very poor communication and follow up in the service department. After this 2nd issue, I was told a manager would call, but 4 days later no one has called. I will not go back again.