Roy S.
6/25/2020
brought my car in for a simple inspection emissions. Dropped the car off at 10am which was my scheduled appointment time. Did not get a call till 4pm with them telling me i needed 2 tires to pass...
Tom Masano Service
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(5)
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815 Lancaster Ave
Reading, PA 19607
Tom Masano, an auto group, operates more than five automobile dealerships that offer a range of new and pre-owned cars, trucks and sport utility vehicles. The group has been in operation for more than 50 years. It maintains a body shop, as well as a customer club. The group s dealerships offer oil changing, repair, glass treatment and wheel alignment services. Tom Masano provides a variety of vehicles from Jeep, Chrysler, Ford, Lincoln and Mercury. It also offers a new inventory from Mazda, Mercedes-Benz and Mitsubishi. The group s dealerships provide financial assistance and loans through third-party lending institutions. In addition, Tom Masano s dealerships offer a pre-owned inventory from Acura, Audi, Buick and Cadillac.
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Reviews
1.05 reviews
Michele T.
9/14/2018
The service department is not easy to deal with at all, I had gotten a second opinion on my car. Tom Masano stated that the bearing where bad. It was my calipers and breaks that were bad and...
Steve S.
9/11/2019
Screwed me on scheduling. I'm not the first, check the service reviews on Google. What more can I say - scheduled 2 service pickups and they've canceled 2. One 30 mins AFTER the scheduled time.
Tony B.
1/9/2020
Walked in to look at a new truck for my wife, and in the meantime asked if someone can reset the service light on my E63S since it came on early (millage and ownership wise). Was told to look it...
Vanessa S.
9/6/2017
I brought my Mercedes Sprinter here twice for routine maintenance,the first time they failed to service the diesel exhaust fluid and fix the the phone jack though I asked several times.The second...
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