Philadelphia Water Department

(6)

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Website

Philadelphia, PA 19101

+1 (215) 685-6300

https://www.phila.gov

The City of Philadelphia serves as the official government entity for the Philadelphia area, dedicated to providing essential services and programs to its residents. With a focus on transparency, inclusivity, and community well-being, the city addresses a wide range of needs from public safety to environmental sustainability.

Under the leadership of Mayor Cherelle L. Parker, the Philadelphia government emphasizes open communication and accessibility, ensuring that citizens can easily find information and engage with local governance. The city is committed to fostering a diverse and inclusive environment that supports the health, education, and prosperity of its community.

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Reviews

1.06 reviews

Elena ..

8/12/2025

Disgusting service! Customer support the worst! They place you on hold forever and I called for emergency water problem! 10 min on hold and still no answer Please fire them

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Victoria T.

11/26/2024

The PWD refuses to take accountability for their actions, and their supervisors are only concerned with covering their own backs. When they came to perform a meter upgrade, they shut off my water...

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Christine T.

1/24/2024

PWD billing system is the worst. Please check your monthly bills regularly and you will notice that most payments are not reflected on your new bill even if you paid it weeks in advance. The...

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Pasquale A.

7/31/2019

This review is for the Water Revenue Bureau not the utility itself which does a great job of providing clean water cheaply. Anytime you call, any day, they are "experiencing unusually high call...

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Yorima C.

8/14/2023

PWD customer service is horrible. PWD noted within the water bill to schedule a meter upgrade via a website that led to a contractor who was scheduled but never showed up. It is impossible to get...

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