Inference
Inference, based in Wayne, PA, specializes in AI-driven customer service automation, offering products such as the AI CX Automation Platform and AI Agent Composer. Their technology focuses on unifying trusted knowledge with generative AI to deliver personalized and compliant answers across various channels, thereby enhancing customer satisfaction and reducing operational costs.
The company caters to industries including banking, healthcare, and retail, emphasizing the importance of a solid knowledge foundation for successful AI implementation. By eliminating content silos and providing contextual guidance, Inference empowers businesses to optimize customer interactions and streamline their service processes.
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