The Credit Union Employees are courteous and attempt to help. The online banking experience stinks, They updated their website in November and it is terrible. At first I couldn't pay bills....
Cross Valley Federal Credit Union
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Cross Valley Federal Credit Union, based in Wilkes-Barre, PA, is a member-owned financial institution offering a comprehensive range of banking services such as checking accounts, loans, credit cards, home lending, and savings options.
Committed to community and financial wellbeing, Cross Valley provides personalized solutions for individuals, small businesses, and students with a mission to make financial solutions accessible, equitable, and achievable through multiple branch locations in the Wyoming Valley.
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Reviews
Absolutely the worst bank on the planet and the people who work at this bank are rude and have no idea what they are doing. They have ZERO understanding of customer service and don't even try to...

So this institution was one of the ones available and close to do banking. Up front we were told no fees. Well .... After the first month, we were charged $1.00 and they called it an ATM fee. We...

God awful bank, if you try to even think of making a purchase outside of a ten foot radius of your house it'll be declined. When traveling, some of the workers ask for exact time frames when the...