Best Western Plus Erie Inn & Suites

This was my first time staying at this hotel and we loved it. We were in Erie for a night staying for leisure. Everything in the hotel looked brand new. The lobby was very welcoming. We liked how...

The majority of the staff provided subpar service and not up to hospitality industry standards. They did not seem to care about guest concerns. Most complaints were met with a shrug or referral to...

Front desk staff: Amber, David and General Manager Nem very unprofessional. Mandatory training is a must to properly dispose of customers PII information it does not belong in the trash it should...

I would give our stay a 2/5 stars. We checked in within an hour of being able and the cleaning crew were still turning the building over. When we checked in, the manager asked the cleaning crew...

The front desk girls were very nice, but other than that this place was terrible. Our room smelled like cigarettes and the toilet was nasty. The first night the smoke alarm beeped half the night...