My wife and I wanted to switch phone service from T-Mobile to Verizon on December 20, 2024. So we went into Verizon. They said that they would they had a new program to pay off our phone which we...
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Reps are extremely rude, and VERY NON-EMPATHETIC!!! I came in, because of the rep that took my order on the online, chat portion of Verizon wireless. He stated that I could pick up the phone, and...

Just tried transfer a phone, both phones belong to verizon.. the gal that waited on me was VERY rude. She pretty much handed me a paper and sent me out the door. I wish I wouldn't have switched.
Edit to add- after writing the review below and Verizon responding to it asking for me to contact them, I took them up on it and messaged them. They couldn't even be bothered to respond,...

THIS HAS NOTHING TO DO WITH THIS STORE BUT A CALL IN TO THE CUSTOMER SERVICE DEPARTMENT. Wow one of the worst customer service calls ever from Verizon wireless. And it's all recorded. She went in...