Antora S.
12/7/2021
Went in to see if I can upgrade/trade in for my phone. Soon as I went in I was told that I had to make an appointment for any upgrade or trade in. But since we were there they would see us without...
Verizon
$$$
Closed
(46)
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1251 Polaris Pkwy
Columbus, OH 43240
Visit our store at Columbus for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
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Reviews
2.046 reviewsAmy T.
8/2/2024
Went for deal to upgrade son's phone and was clear that I wanted the same or similar plan. Associate downgraded our service and added home protect without my permission. When I saw home protect...
Emily C.
11/17/2024
The sales rep AJ at the Polaris parkway store in Columbus Ohio was unhelpful and I ended up spending all afternoon in a Verizon store and had to call 800 # to actually help me. It was a waste of...
Kregg K.
8/13/2024
Customer rep tried to say they couldn't process trade ins there and I had to go home to do it. Turns out this is very far from the truth, so I had to pay for the phone then try and add a rebate...
David M.
6/15/2024
Horrifically poor customer service. We have been customers with Verizon for 20 years and have never received this level of terrible service, like we were bothering the employees which is ironic...
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