The Great Escape Avon

Bought a Hot Tub from them. I will be going into it here for the first time in about an hour. My sales guy Mike (AKA Mikey) helped me out. We had a great conversation about the cheaper spas and...

THIS is beyond a very terrible experience. We bought a spa cover in May 2025 and were promised 6-8 week delivery - After 8 weeks, we called once a week asking when the the spa cover will be...

This is about getting service/repair work done. The Great Escape Spa service gets 1 star. March of '25 called about a leak. A "technician" came to my home and gave me an estimate of $500 for a...

Purchased a Viking Spa in May 2020. Spa started leaking May 2024. Service fee from Great Escape tech (which is simply to drive to your location is $150.) Any additional time to diagnose the...

Jamie was very helpful when I asked about replacement rocker plates for a patio chair we purchased at their store 12+ years ago. After some research Jamie located a pair of plates and gave them to...