Mediu

Mediu is a CX technology consulting company specializing in providing advisory, professional, and managed services for the Genesys Cloud and Amazon Connect platforms. Their team of experts offers advisory services to assess the current environment and provide a roadmap for optimization. Additionally, they provide professional services for quick and efficient implementation or migration of contact center technologies.

With a focus on enhancing customer experiences, Mediu offers services like agent desktop solutions, inbound/outbound CTI routing, WFO, WFM, and more to combine features into a comprehensive CX solution. They excel in deploying next-gen contact center technologies to transform organizations, offering services such as omni-channels, customer journey analytics, gamification, and robotic process automation.

Moreover, Mediu assists in implementing new or migrating existing contact centers to the cloud, providing assessments, migration planning, and integration services. They emphasize data analytics, offering services for improving customer experiences, operational efficiency, and advanced customer analytics. Mediu also prioritizes contact center security, offering solutions to safeguard sensitive data flowing through contact center technology.

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