This organization has a stellar staff, and work their hardest to resolve complaints at homes for the Aging (nursing homes, etc.) If a patient calls with a complaint, it is handled properly and...
Long Term Care Ombudsman
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The Long-Term Care Ombudsman (LTCO) in Cleveland, OH, is a vital part of a national network dedicated to advocating for individuals utilizing long-term care services. Serving five counties—Cuyahoga, Geauga, Lake, Lorain, and Medina—LTCO provides free services that empower clients to address concerns and enhance their quality of care.
Through a team of paid and volunteer staff, LTCO investigates complaints, assists with provider selection, and educates clients about their rights and benefits. Their mission focuses on resident-directed advocacy, ensuring that individuals receive the support they need to expect excellence in their care.
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