Illuminating Company Customer Service

Just thought I would throw a shout out to Larita in customer service at first energy with the illuminating company. Sometimes people go above and beyond to try and help you. She found a glitch in...

Well I wanted to talk to a supervisor about my damaged windshield and all I got was the same woman. She denied my claim because I didn't have the object that cracked the windshield. I asked how I...

This customer has without a doubt, the worst customer service I have ever seen. I kept calling & getting transferred. I was put on hold for up to 1.5 hours! I just moved in and wanted to set up...

There automated phone service is a joke, You have to go through all the proms to talk to any one after listening to your account information, I have gotten hung up on twice because the system...

Wish I could give 0 stars. They double charged me and my roommate for our electric bill. The staff were very unfriendly when we called and asked about it. I was also put on hold for 1 hour 20...