Cincinnati Bell

I am a Cincinnati Bell customer, with a broken modem (it's two years old). After a looooong phone conversation, wherein I tell the lady that I don't need a router. I only need a modem. I get told...

If I could give less than 1 star, I would. I have been trying to get the installation process done for weeks now. I was told one date and emailed a different date, I call and try to get it...