I went in today to return an item and to order a different item. Mia immediately asked if I needed help upon entering the store. She helped me order the item I wanted and returned the item that...
Ashcroft & Oak Jewelers
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We went in to the store today to look at a pair of earrings for our birthday girl, and the woman who helped us was just plain awful. she was rude, looked at us like we were crazy when we said we...

I never had bad experience with Kay back in California. I purchased the ring in Cali a week before I moved to Ohio. I went to get my ring resized. 2 and half weeks later my rings came. I went to...

BEWARE, if you need repairs to a ring, Kay is NOT the place to go. My husband purchased my solitaire from Kay 14 years ago. The prongs were damaged/worn, it needed to be repaired, which I had to...
It's like dealing with children here. Ordered a ring months ago and still haven't gotten it. Their first excuse was that they didn't have my number correct. Then they needed a computer model...