Zack at the Cincinnati location definitely made things right. He adjusted the rate to match the quote we received. They did a great job with delivery and placement multiple times. We would...
1-800-PACK-RAT
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They expect you to be a storage facility just a FYI. My container was empty and ready for pickup on the scheduled date but due to "truck issues" they were unable to pick it up. It's now been 2...
I'm concerned my containers have been lost or stolen in transit. All I know is that they left Oregon and never made it to Cincinnati. All attempts to inquire with the call center and local contact...
I had a pod all book with the PODS company but called 1-800-Pack-Rat to see if they'd price match. They did a bit better so book. All went well with drop off but their largest containers are waaay...
Save yourself the trouble and don't use Pack-Rat - TERRIBLE customer service. Called weeks ago to have our container delivered on our move in date - at first I was told they couldn't help for 2...
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