Jessica provided exceptional customer service. There was a lack of communication on behalf of customer care, but she was able to help me select the best option to resolve my issue. Shirley B.
Zales
(4)
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Zales in Durham, NC, is a premier jewelry destination offering a wide selection of fine jewelry, including engagement rings, necklaces, and watches. Known for its quality craftsmanship and elegant designs, Zales provides personalized services to help customers find the perfect piece for any occasion. With a commitment to customer satisfaction, this jeweler makes every shopping experience special.
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Reviews
Went in to look for wedding bands and the lady behind the desk took my Fiancé's engagement ring to tighten the diamonds, she conveniently forgot to put the tightening in the system, so 2 days...

Awful, the sales rep was rude, did not show any understanding for the situation and how frustrating/upsetting it is. Sent my ring in for a prong repair, took over a month in the first place to get...
This happened 2 years ago but I didn't have Yelp then, and people need to know.... My fiancé went to buy me and engagement ring at this location. They were great till the end... They kept...