Pottery Barn

I love to visit this store. It's much larger than most stores and has nice displays. I love their sofas and chairs. And their dish ware is gorgeous. I love their homes accessories, throws and...

Worse customer service department of any retail store. Ordered 3 personalized sleeping bags for grandchildrens birthday. Only one personalized but charged for all 3. Called customer service and...

Worst service I have ever received in retail. I do not leave reviews, ever. I purchased bedding from the online site costing over $350. I washed it and was not happy with how it looked after, even...

1. When did it become ok in customer service to not thank a customer for their business? 2. When did it become ok in customer service to not say a word to a customer when they want to check out,...

I ordered a very expensive couch and was give an estimated date for delivery. Pottery Barn called to deliver the couch on 1/6/23 I got rid of the old couch the night before. They called 30 mins...