I was a fan until this morning; a simple phone call really turned me off. I have been a customer for more than six years with Horizon. I go every year like clock work for my annual exam and to...
Horizon Eye Care - Mallard Creek, Charlotte NC
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Came in for a Friday appointment & was told that my appointment was canceled with no warning . But If you are bilingual please do not come here . The receptionist, Henry (bilingual) was the RUDEST...

Brought my mom here for an eye appt. Clean facility. Ample parking. Good service. The tech lacked a little on social cues but overall I'd come back. A huge plus is the touchless door
Took mom into her 8:50 am appt. Arrived at 8:45- After check in, Took 27 minutes to get into a room. Started with one exam with, ? Never said name/title. Moved to exam room and went through some...
Timing. Every time I have gone in for an appointment, it takes over 30 minutes or more just to get called back. Then there is another long wait for dilation. I watch people come in long after me,...