First Citizens Bank

I opened a bank account with First Citizens at the ripe old age of 15. Got a beach towel for doing so. Lasted me for the better part of ten years, until it finally died of overwashing with too...

My company made direct deposit electronically to my checking account on Tuesday morning. Although FC sent me an automatic email notifying me of payment on Tuesday afternoon no deposit showed in my...

I have been a customer since 1993 and the bank has not evolved. The online technology and phone system are from the 1980's and the customer service department only knows how to say I am sorry....

This used to be the most customer service oriented bank in the area. Customer service has become a thing of the past. They charge fees for external transfers, are not compatible with any money...

I acquired a mortgage/loan from First Citizens and when I went to pay the bill I could not find any website to do so. After spending a while navigating their phone system I spoke with someone who...