First Citizens Bank

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1650 E Franklin St
Chapel Hill, NC 27514
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Reviews

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3.010 reviews
Jean M.
9/23/2025

Lorraine Nguyen is a professional and an amazing customer service. The Chapel Hill location is lucky to have her. Thanks for making all of my transactions effortless!

Josh L.
10/22/2024

Just tried to cash a check here today and it was an actual First Citizens Bank check. They gave me crap about it and said they had to contact the account holder just in case it was fraudulent!!!...

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Janice J.
8/2/2018

Worst bank ever. Do not open an account here or get a loan. Trying to get a balance statement on my car loan since for some reason you can't view a loan online unless you have a checking account....

Susan K.
1/23/2022

Wish I could give them even more stars for the outstanding way they fixed a huge problem we just had. Synchrony bank withdrew much, much, much, more than the monthly minimum balance we authorized...

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Mike D.
1/28/2019

My Mom was terminally ill.So my brother arrives from California with his wife and they proceeded to embezzlement her bank account of approx. $75,000 with full cooperation of the First Citizen's...

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United StatesNorth CarolinaChapel HillFirst Citizens Bank

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