Crystal Springs Water

Customer service, (specifically Carice) was very helpful on the phone. Delivery is another matter. They rarely deliver on time, and we are often out of water for days before we can get them to...

I got emails saying delivery 2/12, no delivery, so I called and they said 2/14, no delivery that day. I called again and they said 2/17 we promise, no delivery. I called and they said 2/18. No...

Before Primo bought Ready Fresh the delivery and communication was very good. Now it is non-existent. Delivery is very unreliable and communication is via a call centre where the representatives...

I'm not sure if this will help anyone, yet after weeks of zero communication, I started to cc their Investors Relations Dept ( investorrelations@primobrands.com ) and Primo Crystal Springs has...

Just got off the phone with Primo (they hung up on me). My account is gone, they couldn't find it. No one knows anything, no one would tell you why your water wasn't delivered. They mentioned...