Nathan H.
7/15/2025
Beware hidden or misleading service and contract commitments. I was told by sales reps (3.5 year ago) that it was a 60 month equipment payment plan. Turns out it's a 60 month service agreement....
CPI Security
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(131)
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4300 Sandy Porter Rd
Charlotte, NC 28273
CPI Security, based in Charlotte, NC, specializes in smart security systems and alarm monitoring services for both homes and businesses. Their range of products includes home security systems, business security solutions, video surveillance, access control, intrusion detection, and remote monitoring.
One of CPI Security's standout features is their Night Guard™ service, offering 24/7 alarm monitoring, professional installation, and real-time response℠. With a focus on customer peace of mind, CPI ensures complete protection by including intrusion and fire monitoring in all their systems.
As a family-owned company, CPI Security emphasizes a personalized approach to security, with all representatives being direct employees motivated to provide the same level of protection they would offer their own families. Additionally, CPI stands behind their equipment with a limited warranty, offering quick repair or replacement services at no extra cost.
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Reviews
1.5131 reviews
Steven P.
11/11/2025
We had CPI for a few years. We wanted to upgrade our service, and they wanted a ton of money up front. We decided to cancel service with cpi after 5 years. Requested them to pick up any and all...
Benjamin Z.
8/6/2025
AVOID AT ALL COSTS! They will force you into a contract that lasts longer than the warranty on their own products. That's really all you need to know, right? But I can go on. Their app isn't...
Nicole W.
11/10/2025
Been fighting with them for a refund due for weeks now. They've admitted they made a mistake and have said they sent the refund multiple times, even to the BBB, but yet, the refund doesn't appear....
Teri M.
11/14/2025
I could not be more pleased with this company. The monthly fee never increases and they actually contact me when the system alarms (both on my Phone and real person talks to me through the...
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