west elm

I've been lucky to have had mostly good Customer Service experiences when shopping this year but that ended with West Elm - WORST CS experience of 2018! Here's why: 1) Missed the promised 2 hour...

Attractive modern furniture and home décor accents. Plenty of helpful floor staff. Great gift ideas. The store is associated with Williams-Sonoma. Hint: Watch out for the electrical floor...

I have been waiting for a table I ordered to arrive at the store for the last 17 weeks and have yet to be able to pick it up. No one has been helpful, both customer service and the local store....

If I could give no stars I would. Ordered $12K worth of furniture in September...still waiting on replacements for damaged custom sofa and storage bed. Have taken multiple days off of work to...

Was promised that I could return a rug if it didn't fit by an employee at the store. Manager ok'd that. Got home (1 hour drive) it didn't fit. I called and told them I'd be returning it the next...