west elm

good choices...poor management. There were several salespeople in the 18th street room waiting to help and none in the bedding department. There was no eye contact and the sales person kept typing...

I placed a $12,000+ order for outdoor furniture in early April 2025 so we could enjoy our patio and pool all summer. It's now August 1, 2025, and the order is still incomplete. What went...

lovely sales person. That's where the good . West Elm does not follow through on delivery anytime near when they originally promise. This is the second time we had to wait for promised delivery...

Worst company and customer service. DO NOT BUY FROM THEM EVER. They delivered a $1000 rug to the wrong address and then refused to refund me, cancel the order or deliver another one. Again, DO NOT...

Ordered a heavy planter and it was defective with a finishing flaw on the surface. I had to repackage it, carry it to the post office and return it before they would send me a replacement. A week...