
Follow-up on an issue is probably one of the most important things to the customer. To make sure the customer has resolved the issue and not leave them on their own or feel like they're on their...
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Trustco Bank, established in 1902, is a community-oriented financial institution dedicated to providing a range of banking services, including mortgages, consumer loans, and various deposit accounts. Known for its competitive rates and commitment to customer satisfaction, Trustco Bank offers a variety of products like home equity lines of credit and certificate of deposits, all backed by FDIC insurance.
With a focus on transparent lending practices, Trustco Bank emphasizes a no-points mortgage policy and provides resources for first-time home buyers and small businesses. The bank's wealth management services and educational resources aim to enhance financial literacy within the communities it serves.
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Follow-up on an issue is probably one of the most important things to the customer. To make sure the customer has resolved the issue and not leave them on their own or feel like they're on their...
Tried setting up online banking, had to go into the office twice. More than a week after the second visit, it's still wasn't working. Tried calling the number given, it was only automation and...
On a whim we decided to refinance our mortgage as we had one that had been neglected and a high interest rate. It was time to take advantage of lower rates. We went to our "hometown bank" and we...