Spectrum

Had to leave at least one star - would prefer to use zero. We opted for the phone buyout option to switch to Spectrum and have been fighting for months to actually get the buyout money - then they...

Two people working. One isn't doing anything to help customers. Other is going at a snails pace. God I wish time warner was still in business.

Went in to return equipment. Had appointment and arrived 10 minutes early. 3 reps were helping customers. 3 customers were waiting. Sign in/registration screen at front of store would not function...

I have dealt with the public my entire adult life. It is my opinion the Horseheads branch of the Spectrum store needs serious education on dealing with the public. I stopped today to exchange...

Wow. Spectrum as a whole is an extremely difficult company to deal with and this specific location meets those same expectations. Staff that doesn't know what they are doing. Had to make...