Southwest Airlines

We don't travel a TON much but when we do, we usually fly Southwest. My experience with Southwest at this location was great. Staff were friendly. The main negative is some of their policy...

Honestly worst experience I've had with an airline in a long time. We had lost baggage and the baggage claim customer support was about as unhelpful as can be. Then after being unhelpful they...

Southwest would never be my first choice of airlines. But they have direct flights to Florida from ROC, and you really can't beat that, so I put up with them every once in awhile. If you are not...

So -we had to cancel flights during the pandemic, "no worries they said. We'll travelbank your dollars til 9/7/22." So we booked again, and had to cancel. They took our original extension date...

just sat in a plane for a hour and ten minutes waiting to pull up to gate i've flew well over 100 times and that is absolutely ridiculous to wait over a hour to pull up to a gate to leave i'm...