Pottery Barn

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(53)

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12 W 20th St
New York, NY 10011
Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that's as beautiful as it is comfortable.

Reviews

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2.053 reviews
Photo of Cam E.
Cam E.
9/11/2025

Pottery Barn is a good brand affiliated with William Sonoma. We've acquired a few pieces at different times that compliment the eclectic style of our home. - Pricing is fair. - Sales are good. -...

Elina898
11/2/2025

A Rug sales person awful Without going into the whole thing - I chose samples with sales person, I had a list, only 2 samples in the store, she goes on break or leaves the area and shortly...

Photo of Krishna S.
Krishna S.
12/9/2024

incredibly poor customer service. They have no idea what they are doing, something which Amazon or other online merchant resolved automatically takes 2-3 weeks here. Stores are Much nicer to deal...

Deborah W.
1/2/2025

So, I had a lovely phone conversation with a salesman (Italian) who encouraged me to come into the store after New Years, when perhaps the chair I wanted to try out would be on display. He was not...

Photo of Adriana T.
Adriana T.
1/14/2024

All sales associates including management need training here. Not willing to help, or answer a question. They seem to be more interested in their personal conversations or their phones than into...

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