Amy J.
10/24/2022
I love their products, but man their customer service is awful. You have to spend an incredible amount of time following up and helping them track down your orders and what happened to them....
One Kings Lane
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(76)
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143 Spring St
New York, NY 10012
One Kings Lane is a premier home decor destination based in New York, offering a curated selection of furniture, lighting, rugs, and various home accessories. The company specializes in unique design elements, including vintage finds and contemporary pieces, catering to a wide range of styles and tastes.
In addition to its extensive product offerings, One Kings Lane provides free design services and resources for both consumers and trade professionals. With a commitment to customer satisfaction, the company ensures a seamless shopping experience with features like wish lists, order tracking, and a comprehensive return policy.
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Reviews
1.076 reviews
Lisa R.
11/16/2025
OKL is a poor excuse for a business. In my case the etagere piece was delivered broken so I contacted Customer Service (CS), yes, in Mexico City. I evidently was "too late" for a refund or...
J A.
10/20/2025
DO NOT ORDER THROUGH THIS COMPANY I ordered a forged iron table that arrived damaged, with visible marks that were clearly not part of the intended finish. I reached out right away and was...
Victoria C.
10/21/2025
PLEASE REACH OUT TO ME REGARDING A CLASS-ACTION. CSG Generation/One Kings Lane is delivering damaged furniture, forcing people into inflated delivery fees, restocking fees, failing to rectify for...
Robert P.
3/19/2025
I bought a brass bed for $1600 (after 30% discount) which took four months to be delivered and broke four months later - it is un-useable. At first Customer service said that I could buy a...
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